Vacancies | Dublin Rape Crisis Centre

Background information & values for staff and volunteer roles

DRCC values Dublin Rape Crisis Centre (DRCC) has a twofold mission: to prevent the harm and heal the trauma of all forms of sexual violence in Ireland. DRCC provides therapeutic and first response services through the National 24/7 Helpline, face-to-face therapy and a developing online counselling programme. It provides accompaniment and support to those who attend the Rotunda Sexual Assault Treatment Unit, Garda Stations, and the Courts. In addition, it offers education and training programmes for a wide variety of professionals and volunteers who work with those who have experienced sexual violence.

Receptionist/Telephonist

THE ROLE:

Reception Duties: 5 Day Fortnight (Week 1 =3 days/ Week 2 = 2 day)

Ensuring reception is open for business promptly from:

09:00 until 18:00hrs Monday and Friday,
8:30 until 17:30hrs Tuesday, Wednesday and Thursday

DUTIES:

You will be responsible for, but not limited to:

Dealing with service users by daily appointment schedule
Logging client appointment status on DRCC CRM system (Training provided).
Answering and logging all incoming telephone calls on DRCC CRM system
Dealing with information queries including the logging and passing on of messages to members of staff including therapists who maybe otherwise be engaged
Recording incoming and outgoing correspondence, post, couriers, and hand delivered items etc. as per the procedures already established, to include GDPR rules and regulations
Providing electronic daily appointment status report to Therapy Management team
Arranging handover’ details to evening receptionist
Dealing with call-ins to the Centre seeking counselling advice
Ensuring the reception area is clean, looks professional and that all support material is up to date and well stocked

Click here for the full job description

Please apply with a Cover Letter and up to date CV to recruitment@rcc.ie insert Receptionist in the subject line or for queries, email Naomi Patton, HR Manager.

NOTE FOR ALL JOB APPLICANTS

Garda Vetting is a requirement. All prospective employees are required to declare prior convictions and whether they have been or ever having been the subject of any investigation or inquiry into abuse or other inappropriate behaviour.

Dublin Rape Crisis Centre is an Equal Opportunities Employer. DRCC is an equal opportunities employer; we welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees with a disability. Should you have a reasonable accommodation request and you wish to discuss further, please contact Naomi Patton, HR Manager at 01 6614911 or recruitment@rcc.ie.

Applicants should be aware DRCC is located in an old Georgian building on Leeson Street with access steps from the street. It is committed to providing reasonable accommodations for applicants and employees with a disability.

Volunteering with Dublin Rape Crisis Centre

We recruit volunteers to support our telephone counselling and accompaniment services at various intervals throughout the year. Volunteers are a vital part of our mission to heal the trauma of sexual violence and we rely heavily on their dedication and commitment. No prior experience is needed, we provide full training and expert support.

Volunteering Application

Please fill an expression of interest form to let us know and we will get in touch with you.

You can also email us with any queries, or telephone us at 01-661 4911.